Pet Kinship Cuddle Clubhouse – Terms & Conditions
These Terms and Conditions ("Terms") govern your participation in the Pet Kinship Loyalty Programme ("Programme"), offered by Pet Kinship ("we", "us", or "our"). By enrolling in or participating in the Programme, you agree to be bound by these Terms. Please read them carefully.
1. Programme Eligibility & Membership
1.1 The Loyalty Programme is open to all individuals who- Have a valid customer account registered on (https://petkinship.com)] (“Website”).
1.2 Membership is free of charge, and participation is limited to one account per individual. Businesses, resellers, and distributors are not eligible for participation.
1.3 By participating, members agree to receive programme-related communications via email, SMS, or other available channels.
2. Tier Structure & Qualification Criteria- The Programme is structured into three (3) tiers, based on the total net spending (after discounts) within each programme cycle year.
2.1 Programme Year- The programme year is defined as September 1 to August 31 ("Programme Year"). At the start of each new Programme Year (September 1), your annual spending is reset to RM0, and your tier status will be re-evaluated based on the prior year's spending.
2.2 Tier Levels
- Bronze Tier
Qualification: Annual spending of RM500 and above.
Benefit: 10% off eligible purchases.
- Silver Tier
Qualification: Annual spending of RM7,000 and above.
Benefit: 15% off eligible purchases.
- Gold Tier
Qualification: Annual spending of RM20,000 and above.
Benefit: 15% off eligible purchases, plus one (1) RM20 voucher per month with a minimum purchase of RM500.
2.3 Tier Validity- Tiers are valid until the end of the Programme Year (August 31). At the start of the new Programme Year, all customers will be re-evaluated based on their spend within the last cycle. Tier benefits are non-transferable and apply only to the account under which they were earned.
3. JOY Points System
3.1 Members will earn JOY Points ("Points") based on eligible purchases made on the Website: RM1 = 1 JOY Point
3.2 Points can be redeemed for: Designated products, Cash vouchers, subject to minimum spend (see Section 4).
3.3 Points earned are separate from tier qualification and do not impact your tier level.
3.4 JOY Points will be added to your account once the purchase is confirmed, excluding cancelled or refunded orders.
3.5 Points Expiry- All unredeemed JOY Points will expire on August 31 of each year. Once redeemed for vouchers, the voucher is valid for 12 months from the redemption date.
4. Cash Voucher Redemption Terms
4.1 JOY Points may be redeemed for cash vouchers in fixed denominations, subject to availability.
4.2 Each redeemed voucher is:
- Valid for 12 months from date of issuance.
- Non-transferable, non-exchangeable, and cannot be converted into cash or credit.
- Non-refundable, even in the case of cancellation or expiry.
- Not combinable with tier discounts, other vouchers, promotional codes, or ongoing promotions.
- Restricted to one (1) voucher per transaction.
- Requires a minimum spend of RM200 per voucher.
4.3 Misuse of vouchers, such as attempted combination with ineligible offers or multiple redemptions per order, may result in order cancellation or disqualification from the Programme.
5. Account Monitoring & Abuse
5.1 Pet Kinship reserves the right to audit and monitor all Programme accounts and transactions.
5.2 We may, at our sole discretion, suspend or terminate a member’s participation if:
- Fraud, abuse, or misuse of the programme is suspected,
- A member violates these Terms,
- There is suspected manipulation of accounts or multiple accounts held by the same individual,
- False information is provided at the time of registration.
5.3 In the event of termination, all accrued JOY Points and tier benefits will be forfeited.
6. Programme Changes & Termination
6.1 Pet Kinship reserves the right to:
- Modify the structure, benefits, eligibility requirements, or any part of the Programme,
- Cancel the Programme in its entirety,
- Make changes without prior notice at our discretion.
6.2 In the event of Programme termination, all accumulated JOY Points and unused vouchers must be used before the specified termination date. Any remaining points or vouchers will be forfeited without compensation.
7. Limitation of Liability
7.1 Pet Kinship shall not be liable for:
- Any loss or damage arising from suspension, modification, or termination of the Programme,
- Any issues arising from account misuse or unauthorised access,
- Technical failures, interruptions, or delays in rewards processing.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Malaysia.
By enrolling or continuing to participate in the Pet Kinship Loyalty Programme, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.